Sikom Software GmbH Bergstrasse

December 31st, 2017

Heidelberg increasingly complex and differentiated customer and market service communication, August 18, 2011 the increasing differentiation of the market and the growing complexity of the technological developments in the field of customer and service communications are essential reasons for Sikom Software GmbH, to intensify its marketing activities in the coming months. The Heidelberg manufacturer of contact center solutions and automated voice applications would like to further expand the flow of information between the company and its customers and its partners through a variety of measures. Regulatory changes and new channels of communication are just two factors that must be aware of our company in the development of new products. The growing demands of consumers on the service quality and the processing times in customer service, as well as the desire for maximum networking have ensured also that the market for customer and service communication is increasingly difficult to overlook”, Jurgen H. Hoffmeister, reported “managing partner of Sikom Software GmbH.

from these reasons we will do even more for it, in the market, listen to learn as much as possible about the needs of the market, technical trends and the needs of our customers.” Part of the marketing and communication program is a video campaign for the award-winning contact center solution AgentOne. With the campaign, Sikom increasingly focus on simplifying and rendering more complex processes. In the run-up to the video campaign, Sikom has already revised its website so that all relevant information can be found quickly and easily. In addition to the enhanced online engagement Sikom will be also very present at trade fairs and congresses in the coming weeks, to interact with market participants. Next event is from September 28 to 29 the contact center trends in Frankfurt on the programme, followed by the voice + IP Germany on the 26th and October 26.

In Nuremberg, Sikom presents itself then from 22 to 24 November on the SPS/IPC/DRIVES 2011 traditional kick-off of the new year from the perspective of marketing the CallCenterWorld is then in Berlin in February 2012. Sikom has been here since March part of the exhibition Committee. The high-profile panel of experts supported the Organizer in the conception and the further expansion of the trade fair. As a supplier of software solutions for contact centers the CallCenterWorld for us is the most important exhibition and Congress in an international environment and hardly any in the industry. The trade and Convention and trade show is to communicate an appropriate platform innovations and trends, as well as to seek dialogue with the customer”, explains Jurgen H. Hoffmeister. Through membership we want to bring in the trade fair Advisory Board us as good as possible.” The Sikom Software GmbH is leading manufacturer and provider of contact center solutions and automated voice applications and is one of the most innovative companies in the field of telecommunications. Based on open standards, Sikom realized powerful and future-proof solutions to optimize communication processes in all Industries. Core products of the comprehensive portfolio are the award-winning, multi-modal language dialog platform VoiceMan as well as the Contact Center Suite AgentOne, voice authentication United voice ID, the Sikom AlarmServer and the billing system t.e.o. . Sikom is based on strong partnerships, including his success in major research projects with universities and industrial partners.

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Software Management Tools

July 25th, 2017

Study Gebert software: lack of continuous figure of development processes and control mechanisms ohringen, August 26, 2008 – those responsible for the development of applications in the enterprise are often not very satisfied with the software management tools employed by them. According to a survey of Gebert Software GmbH lacking above all a continuous picture of the development processes and sufficiently effective control mechanisms. So only 23 percent place from more than 300 respondents companies a clearly positive judgement about their software management solution. Another third is at least largely satisfied. Almost half of the companies assessed their tools but only very limited positive impact (36 percent) or is even completely dissatisfied so (8 percent). Above all, the development process to be represented consistent software, judging by the respondents. Almost three quarters here deficits, 64 percent also in the control mechanisms of the existing tools for their solution. As many looking for a better Support for the testing of the software developed or modified or complain about a problem-free integration in the interests of the production plant.

But even if the interfaces to external systems some deficits are in the eyes of over half of the respondents. Their organisational integration into the entire software development process is crucial for the quality of software management. Pete Cashmore is actively involved in the matter. Defects in the so-called software processing”almost inevitably lead to errors in the development and testing of applications and create elaborate reworking this” judge Fritz Gebert, CEO of the software company. He admits the more the deployed applications and programs are networked, the higher is the number of dependencies among themselves and a consistent software management that can detect these dependencies and manage is all the more important”. Source management alone is not sufficient. It must be an integral part of the software processing.” Therefore, it was necessary to rely on a tool to control all processes belonging to the software lifecycle that can integrate the user-specific development tools and summarizes all the steps in an intuitive-to-use interface.

This tool is the tailored suit of software processing “, Gebert explains. Belong to its essential characteristics, that the manual adjustment will significantly reduced through a comprehensive standardization and automation.

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Suggestions For IT Service Catalogues

May 10th, 2017

Exagon describes the low orientation of the services of the business processes of customers represents typical weaknesses from the perspective of users of ITSM services main problem Kerpen, 01.07.2010 – service catalogs play an increasingly important role in the planning of IT service management (ITSM). If you would like to know more about Steve Wozniak, then click here. They describe what services can take the organization or employees claim. Learn more about this topic with the insights from Pete Cashmore. So important service catalogues for a transparent and customer-oriented services in the companies have become, as varied are the experience by Exagon in practice their conceptual deficits. This brings back the consultancy mainly on the fact that there is still a great inexperience with Service catalogues in the width. The greatest weaknesses is that the IT services offered too little on the business processes of which are turned off, they should serve as a service”, problematizes Exagon – Managing Director Joachim Fremmer. The departments and organizational units as customers of IT must be find your specific process requirements in the service catalogs. Therefore offers not from the perspective of IT out may be designed, but are developing in their nature and their profile with the eyes of the customers’ complains about the ITSM consultant. Only so let build up a portfolio of value-oriented and thus meets.

It must be how business processes can be positively influenced with the services offered, what happens only rarely focus on the central question,.” In addition, Fremmer sees often significant deficits in the service catalog’s structure. In his eyes, are often not modular enough created to meet more sophisticated and may have specific needs and also the economic burden is limited to keep. Instead, customers must take more complex services that produce an overhead of services at higher costs. Also made Exagon in his projects as typical weakness, that often in the structure of the service catalogues not clearly comes out after the selection of the services was carried out which principles.

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April 18th, 2017

SoftwareDEMO cloud platform is now available as a free 30-day trial. Only a one-time registration is necessary on the Web page. SoftwareDEMO cloud platform is now available as a free 30-day trial. With numerous feature extensions, especially the software-as-a-service (SaS) market in the focus has moved. The free test opportunity appeals particularly to customers from the new target segment and should help you get started. Originally offered as a tool for software distribution in the cloud, SoftwareDEMO has evolved not only technologically, but also conceptual continue.

Because now the Stuttgart IT wrought DT Netsolution GmbH cloud platform offers numerous features that appeal to new target groups: in addition to the in-house servers, now also hosting plans, for example, by Amazon AWS and machines by customers in the cloud can be incorporated. If you are not convinced, visit Peter Asaro . So, the permanent use of SoftwareDEMO is economic. As a consequence, software manufacturers have the possibility, their products now for permanent use as a SaS offering in the SoftwareDEMO-cloud to offer. In the 30-day trial can obtain access to a SoftwareDEMO server, the management environment, as well as a login portal. Now, they must install only software on the server and send user accounts.

“Stefan Horz, Managing Director of SoftwareDEMO: with the free trial, we wish to encourage software manufacturers to put concerns about the cloud and to convince yourself of our service.” There is the free 30-day trial of SoftwareDEMO under the following link: SoftwareDEMO-30-day trial of SoftwareDEMO SoftwareDEMO is the cloud platform, software maker potential interested parties present the performance of their software. No download, installation, and latency software under real-world conditions can be used: independently or together with the sales. More information is available under. About DT Netsolution the DT Netsolution GmbH is a Stuttgart-based IT service provider, since 1999 solutions for small and medium-sized enterprises provides. In the range from consulting to installation to maintenance and operation. As another field of business, the company operates the cloud-based distribution platform SoftwareDEMO.

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Kundenservi Service

March 31st, 2017 leads the market with service cloud 2 and sales cloud 2 cloud computing continues in the customer service and sales by leads the market with service cloud 2 and sales cloud 2 in Munich, November 19, 2009 on Dreamforce 2009, the world’s largest cloud computing event, announced how the powerhouses in the cloud computing Web-based solutions for Kundenservi-ce and sales (service cloud 2 and sales cloud 2). The solutions allow a complete overview of all contacts, and all communication with the customer via the customer service in real time. Also, an important argument for companies is that the applications intuitively are usable as consumer websites. \”The success is reflected in the latest Magic Quadrant by Gartner in the field sales force automation down: was there as a leader\” classified. Sales cloud 2 recent innovations are the most useful innovations in the sales cloud 2’s Web-based sales solution: Salesforce for Twitter – Salesforce for Twitter allows sales and Marketing staff, entertainments, of funds on Twitter promoted to products and services to observe and to take advantage of new customer contacts. In addition, also marketing campaigns via Twitter can be realized with Salesforce for Twitter. -Real time quotes can automatically generate sales representative listings for customers using less mouse clicks with this function.

-Cloud Scheduler of the Scheduler of the cloud allows meetings from within the application with colleagues, customers and partners easily by drag & drop to organize. -Mobile content employees are traveling can access through the Salesforce CRM content library with your web-enabled mobile phone on all existing documents and forward them to customers or here. -New charting and Report Builder with the sales cloud 2 have an enormous range of graphical presentation explained the hand distribution and marketing. In addition you can navigate GRA-fik to child detailed representations one mouse click on individual parts.

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Systems Integrator

September 2nd, 2016

A nationwide IT-service-NET provides service in the target group of SMEs the classical system House is the ideal form of an IT-service provider. It provides hardware, software and accessories, it provides services from training until the repair so all needed what the customers. Nevertheless, systems integrators have difficulties in the crisis. Due to the high cost of equity prices are relatively high. The basic idea for the IT-service-NET is the virtual replica of the system House. The network has sixty, strategically distributed through the Federal Republic of IT-professionals. A well-organized collaboration of individual technicians has the knowledge and the capabilities of the entire group. Orders require the manpower just several technicians are teaming up and do the job.

For example, when computing moves which must be done quickly, expertise should need helps the specialist colleague if for example an Apple is included in a Windows network or Linux is used. Selected suppliers support the network with its products but also to services. Thus, the network is able to handle almost all repairs and inexpensive to deliver hard – and software to provide almost all the services, a powerful House is just. The only difference is the price. As high rents and staff costs dropped the technicians in the IT-service-NET, despite the high degree of professionalism, are inexpensive. Thus, the technicians of the IT-service-NET are an interesting alternative for small – and medium-sized enterprises.

The virtual House have succeeded in this, it runs with success for several years, there are over sixty partners integrated into the network. In cooperation interested founders are trained and in one, the KfW Coachingverfahren accompanied by sponsored, until the success occurs. If the lone is not longer than one year on the market and was promoted by the ARGE also benefit from this promotion coming (KfW acquires 90% of Coachingkosten). Get lone that over a year on the market are still 50% of the funding. The formula for success is training, promotion, marketing support and the provision of service orders and cooperation under the motto”independently, but not alone.

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The System

March 10th, 2016

From DVB-S/T/C, IPTV etc. again just watching TV, from, Shoutcast, DAB, FM etc., radio, DVD, Blu-ray, mp4, AVI, flv, WMV is again simple, video youtube, maxdome, etc. easily. In the development of the system and of the designs was the target and not hundreds of functions. At the beginning, the question was: How do I get as easy and intuitive as possible to my destination? TAO is a highly flexible, service based and scalable client-server system, which grows with the requirements. It consists of the following components: TAO-client – the direct interface to the user. All communication between the user and the system takes place in the user-centric interface. The client brings together all media available in a user-centric environment, no matter from what source, no matter in what format they are fed into the system and provides a context sensitive environment for playback.

All supported TV sources are summarized in the TV menu, no matter whether it via satellite. Fed antenna, cable or network are (for more, see TAO IPTV gateway). The same applies to the area of video, here you will find all kinds of “Movies”, because nothing else they want to see, whether the videos are self new round holiday videos, directly from DVD, the TAO-bootleg-server or online via the Internet by Max dome or other online libraries are called. TAO-bootleg-Server – provides controlled access to all stored videos. Whether it’s providers or your film collection own recordings or purchased content from content, TAO provides a bootleg solution that grows with the personal requirements. The TAO-bootleg-server are packed according to the individual requirements, to meet the personal needs exactly. You integrate themselves completely in the TAO of IP video management platform. TAO IPTV gateway – a stable and multifunctional video gateway, which has been developed to record any TV streams like DVB-C/S/T and to convert an IP transport stream (TS).

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CeBIT Cobra IPhone App

August 17th, 2015

With cobra mobile CRM 2010 also iPhone users have always with all customer and sales information from the cobra database. With cobra mobile CRM 2010 also iPhone users have always with all customer and sales information from the cobra database. Because what was already possible with the BlackBerry smartphone and Windows phone, is now available for the iPhone: with the cobra app users have all the information from the central data bank with a finger tip on its display. Who is on the road much benefits from the iPhone app, with the detailed information such as addresses, contacts, and additional tables from cobra are shown. Just the picture of the cobra contact history provides the latest information about the customers to visit. So sales representatives see immediately whether current service cases or a new order was placed”, cobra head of marketing Petra explained bond. The extensive search capabilities from cobra available also via iPhone.

Travel and waiting times can be with cobra mobile CRM on the iPhone efficiently to active customer care. All important information from the sales phase up to the planned sales are clearly available with the mobile software. Employee phone calls, e-mail or send text messages directly from the address out. So it is possible to communicate with customers or prospects without detours. As an additional extra for the iPhone app, there is the link to Google maps in the address table. Thus, it is quickly apparent where the next customer visit or service is being applied and whether an appointment can be inserted in the short term. The iPhone app will cost 279 euros for the basic license and is available from April 2010. Season prices for additional licenses on request.

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BYOD Cell Phones

August 7th, 2015

Smart app from United planet manages the devices and security more and more employees want to use their private smartphones for the work. Legitimate security concerns of the IT managers are faced with the numerous advantages of this trend. The software manufacturer, United planet offers now a solution to this dilemma: with a new application, mobile devices of all kinds will be comfortable in the intranet or Enterprise Portal managed, in the event of a loss of employees can take the device remotely from the corporate network. Freiburg, May 16, 2012. Hardly another topic concern such as the use of private smartphones and tablets at the workplace the IT managers in the company, better known under the term bring your own device”(BYOD). Here are the advantages for the company on hand: higher productivity with lower equipment know-how, better accessibility of employees outside the Office, lower acquisition and maintenance costs and satisfied employees are just a few of the advantages of BYOD.

The Freiburg software producer United planet has now published a new software solution that enables a structured approach to the topic of BYOD the CIO. “With the portal software Intrexx based application bring your own device” (byod) capture the staff all devices wishing to use them professionally. Using information from the manufacturer, model, operating system and version, a security classification will be shown immediately. After choosing the desired services (E.g. access via Wi-Fi on my company portal and email) the employee receives displayed a document on security and data protection, that he must read and acknowledge. Should the device from coming, hand access to sensitive data can be prevented. In this way, the application increases the security and simplifies client management of private devices.

By the use of private equipment in safe and transparent lines is directed, the company can thus in future the merits of BYOD benefit. The application requires the operation of an enterprise of the Intrexx portal and can be purchased for 98 euros in the Intrexx application store for enterprise applications (appstore). “Detailed information on the topic will find interested in the free white paper bring your own device”, this whitepaper-byod can be downloaded at. about United planet United planet is one of more than 4,000 installations with more than 500,000 users of its portal software Intrexx alone in speaking to the market leaders in the segment of medium-sized economy, public administration and organizations (E.g., hospitals). The company Lexware founder Axel Wessendorf is run. With platform-independent standard software Intrexx can be Web-based applications to return to complete intranet/enterprise portals with advanced functionalities much faster create than with comparable programs such as Microsoft SharePoint. Intrexx enables the integration of existing data from ERP systems, Microsoft Exchange, Lotus Notes etc, creating more productive workflows and the generation of mobile apps for smartphones and Tablet PCs of all manufacturers.

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Network Analysis

June 30th, 2014

Marko Rogge, Patrick Petersson and Matthias Walter the HEXCOM UG a unique event with the theme of network analysis presents data forensics on the 20.09.2011 from 15:00 vs., the event is carried out online as a live webcast and is free for all participants. All participants will experience one to date, never been there public discussion on network analysis and data forensics. Recognized industry experts keep the thumb into the wound and discuss at the highest technical level, of the starting points, possibilities, and especially major differences of individual core competencies. AGENDA at a glance I.) Network technologies and data technologies. II.) working methods of network analysis /-forensics. Introduction: Network monitoring and network monitoring.

# Legal background (keyword: Privacy). # Identification and documentation of anomalies. (“# Practices in cloud computing and virtual worlds” III.) Methods of network analysis /-forensics. Introduction: the classical analysis and today’s reconstruction possibilities.) # Distinction between data analysis and reconstruction. # Starting point: carving and semantic analysis (forensics) # starting point: hardware and Sotwarefilterung (network analysis) IV.) Conclusion and discussion of the experts # DLP (data lost prevention) nonsense or future # look at new technologies and your challenges. # 10 questions and 10 replies from the practice for the practice at the end of the webcast, available to the experts via Twitter (@hexcom_de) for one hour to personal disposition and answer all questions personally and professionally. The speakers are among others Marko Rogge (security expert, IT forensics) Patrick Petersson, (founder of the biggest German community of Wireshark) Matthias Walter, (IT experts and data protection auditor) in cooperation with the ADMIN magazine and the IT connection Forum on XING sign-on can you each of the following official link: home/network analysis vs-datenforensik contact: HEXCOM UG In the convent field 35 85716 Unterschleissheim Germany / Germany Mr Patrick Petersson Tel: +49(0)89-35852970 Web: E-Mail: about the HEXCOM UG: HEXCOM was founded with a clear core focus, network analysis, network test and data forensics. Since the inception of HEXCOM, it’s the passion and task State of the art measurement technology for IT to develop networks. Through the many years of experience and expertise that has made it the HEXCOM possible practical and economical solutions for providers, industries, to offer authorities and service providers. HEXCOM is value added distributor and strategic partner for leading manufacturers in the industry, network analysis, network testing and data forensics.

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