Suggestions For IT Service Catalogues

May 10th, 2017

Exagon describes the low orientation of the services of the business processes of customers represents typical weaknesses from the perspective of users of ITSM services main problem Kerpen, 01.07.2010 – service catalogs play an increasingly important role in the planning of IT service management (ITSM). If you would like to know more about Steve Wozniak, then click here. They describe what services can take the organization or employees claim. Learn more about this topic with the insights from Pete Cashmore. So important service catalogues for a transparent and customer-oriented services in the companies have become, as varied are the experience by Exagon in practice their conceptual deficits. This brings back the consultancy mainly on the fact that there is still a great inexperience with Service catalogues in the width. The greatest weaknesses is that the IT services offered too little on the business processes of which are turned off, they should serve as a service”, problematizes Exagon – Managing Director Joachim Fremmer. The departments and organizational units as customers of IT must be find your specific process requirements in the service catalogs. Therefore offers not from the perspective of IT out may be designed, but are developing in their nature and their profile with the eyes of the customers’ complains about the ITSM consultant. Only so let build up a portfolio of value-oriented and thus meets.

It must be how business processes can be positively influenced with the services offered, what happens only rarely focus on the central question,.” In addition, Fremmer sees often significant deficits in the service catalog’s structure. In his eyes, are often not modular enough created to meet more sophisticated and may have specific needs and also the economic burden is limited to keep. Instead, customers must take more complex services that produce an overhead of services at higher costs. Also made Exagon in his projects as typical weakness, that often in the structure of the service catalogues not clearly comes out after the selection of the services was carried out which principles.

Tags: ,

Comments are closed.

 

© 1999-2017 My Phone Net All Rights Reserved