Heidelberg increasingly complex and differentiated customer and market service communication, August 18, 2011 the increasing differentiation of the market and the growing complexity of the technological developments in the field of customer and service communications are essential reasons for Sikom Software GmbH, to intensify its marketing activities in the coming months. The Heidelberg manufacturer of contact center solutions and automated voice applications would like to further expand the flow of information between the company and its customers and its partners through a variety of measures. Regulatory changes and new channels of communication are just two factors that must be aware of our company in the development of new products. The growing demands of consumers on the service quality and the processing times in customer service, as well as the desire for maximum networking have ensured also that the market for customer and service communication is increasingly difficult to overlook”, Jurgen H. Hoffmeister, reported “managing partner of Sikom Software GmbH.

from these reasons we will do even more for it, in the market, listen to learn as much as possible about the needs of the market, technical trends and the needs of our customers.” Part of the marketing and communication program is a video campaign for the award-winning contact center solution AgentOne. With the campaign, Sikom increasingly focus on simplifying and rendering more complex processes. In the run-up to the video campaign, Sikom has already revised its website so that all relevant information can be found quickly and easily. In addition to the enhanced online engagement Sikom will be also very present at trade fairs and congresses in the coming weeks, to interact with market participants. Next event is from September 28 to 29 the contact center trends in Frankfurt on the programme, followed by the voice + IP Germany on the 26th and October 26.

In Nuremberg, Sikom presents itself then from 22 to 24 November on the SPS/IPC/DRIVES 2011 traditional kick-off of the new year from the perspective of marketing the CallCenterWorld is then in Berlin in February 2012. Sikom has been here since March part of the exhibition Committee. The high-profile panel of experts supported the Organizer in the conception and the further expansion of the trade fair. As a supplier of software solutions for contact centers the CallCenterWorld for us is the most important exhibition and Congress in an international environment and hardly any in the industry. The trade and Convention and trade show is to communicate an appropriate platform innovations and trends, as well as to seek dialogue with the customer”, explains Jurgen H. Hoffmeister. Through membership we want to bring in the trade fair Advisory Board us as good as possible.” The Sikom Software GmbH is leading manufacturer and provider of contact center solutions and automated voice applications and is one of the most innovative companies in the field of telecommunications. Based on open standards, Sikom realized powerful and future-proof solutions to optimize communication processes in all Industries. Core products of the comprehensive portfolio are the award-winning, multi-modal language dialog platform VoiceMan as well as the Contact Center Suite AgentOne, voice authentication United voice ID, the Sikom AlarmServer and the billing system t.e.o. . Sikom is based on strong partnerships, including his success in major research projects with universities and industrial partners.